💥 The quiet danger of "user-like" thinking

Or, "How do I push back when a stakeholder says, 'Well, I’m a user, too'?"

👋 Happy Saturday, my dear UX friends, Marina here!

A mentee of mine came to me recently, visibly frustrated.

She’d just wrapped up a round of user interviews that clearly showed friction in the onboarding flow, especially for first-time users.

When she presented her findings, the PM nodded and said:

“Yeah, but I am a user. I’ve signed up 3 times already. …